Prescriptions may disappear for a few reasons:
1) The script may be hidden.
To unhide the script, go to your
prescription list, tap the icon with 3 bars
and an arrow on the top right hand side of your screen,
and choose Unhide prescriptions from the pop up
2) Your script may be expired or
have 0 refills left.
The system hides expired or 0 refills left prescriptions
after a year. If you call the pharmacy, they should still
have it on file and can give you the information.
You can change your hide/unhide settings by going to
Account and toggling the
Hide expired prescriptions and
Hide zero refill prescriptions on or off.
3) Your script may be in a pending
For instance, it may have been sent to the doctor for
approval or be under review by the pharmacy. In these
situations, if you wait for a period of time, the script
should show up again in your list. If you have concerns,
please call the pharmacy to check on the script.